Important: By accessing or using the Rideon by Citrus platform, you agree to be bound by these Terms and Conditions. Please read carefully.

1. Introduction

Purpose of Agreement

This Agreement sets out the rules for Route Managers using the Rideon by Citrus platform to manage route operations, collect fares, clear balances, and generate reports.

Route Manager Role Definition

  • Fare collection oversight and management
  • Balance clearance and reconciliation
  • Report generation and submission
  • Route operations coordination

Acceptance of Terms

By logging in or using the Route Manager Account, you acknowledge and accept these Terms. If you do not agree, you must stop using the platform.

Agreement Scope & Coverage

Your Assigned Route

All terms apply to your designated route assignment

Reporting Responsibilities

Daily, weekly, and monthly reporting obligations

Financial Accountability

Full accountability for fare collection and settlements

Platform: Rideon by Citrus

Operator: Citrus Labs Limited

Registration: Kenya, compliant with Kenya Cloud Policy 2025 and Data Protection Act 2025

2. Eligibility & Account Use

Eligibility Criteria

Age Requirement

Only authorized PSV Organization Route Managers aged 18 years and above may use this account.

PSV Organization Authorization

Must be officially authorized by a registered PSV organization

Valid Email Address

A registered, active email for OTP verification and communications

Account Security

Security Obligations

Login is secured via OTP sent to the registered email. You are responsible for:

  • Maintaining confidentiality of your login credentials
  • Preventing unauthorized access to your account
  • Immediately reporting any suspected security breaches
  • Not sharing your OTP codes with anyone
  • Logging out from shared devices

Your Authorization Status

PSV Organization: Loading...
Assigned Route: Loading...
Valid Until: Loading...
Access Level: Route Manager

Security Settings

Recent Access History (Last 30 Days)

Date & Time Device Location Status
Loading access history...

3. Service Description

Scope of Services

The Route Manager Account provides comprehensive tools for:

Fare Collection Tools

Real-time fare recording, tracking, and verification systems

Bill Settlements

Automated billing, settlement processing, and reconciliation

Debt Oversight

Debt tracking, escalation management, and clearance tools

Reporting & Notifications

Comprehensive reporting dashboard and alert system

Service Limitations

Important: Features are limited to the assigned route. Cross-route operations require approval by the PSV Organization Admin.

Permission Matrix

Feature Your Route Other Routes
Fare Collection Full Access No Access
Settlement Processing Full Access No Access
Report Generation Full Access Request Needed
Driver Management Full Access No Access

Platform Tools Overview

Learn how to use the key features of the Route Manager platform:

Feature Documentation

Access step-by-step guides for all platform features:

4. User Responsibilities

Lawful Use

You must use the platform in accordance with Kenyan law, including transport and financial regulations.

Prohibited Activities

Strictly Prohibited

Misuse of the platform will result in immediate suspension:

  • Fraudulent fare collections or reporting
  • False or misleading reporting
  • Data tampering or manipulation
  • Unauthorized access to other routes
  • Sharing account credentials
  • Using the platform for illegal activities

Daily Route Manager Checklist

Ensure you complete these tasks daily:

Report Problems Immediately

If you detect any of the following, report to your PSV Admin immediately:

Route Management Best Practices

Download our comprehensive guide for effective route management:

Transport Regulation Compliance

As a Route Manager, you must comply with:

  • Kenya Traffic Act
  • PSV licensing requirements
  • NTSA regulations
  • County transport bylaws
  • Route operational guidelines

5. Data Protection & Privacy

The platform complies with Kenya Data Protection Act (DPA 2025)

Data Collection & Processing

User data is collected and processed for fare management, billing, and compliance purposes.

Your Data Scope as Route Manager

Route Transactions

All fare collection and payment records for your route

Driver Performance

Performance metrics and compliance data for assigned drivers

Settlement Records

All settlement transactions and reconciliation data

Reports Generated

Historical reports and analytics you've created

Cloud Policy Safeguards

Any cross-border data transfers follow Kenya Cloud Policy safeguards:

  • Primary data storage in Kenya-based servers
  • Encryption for all data transfers
  • Compliance with ODPC requirements
  • Contractual data protection obligations

Data Use Limitations

Your access to data is limited to:

  • Your assigned route operations only
  • Legitimate business purposes
  • Compliance and reporting requirements
  • NOT for personal use or sharing
  • NOT for unauthorized commercial purposes

Your Data Rights

Data Security Measures

Encryption Standards AES-256 for data at rest, TLS 1.3 for data in transit
Access Controls Role-based permissions with OTP verification
Audit Trails Comprehensive logging of all data access and modifications
Backup & Recovery Daily encrypted backups with disaster recovery protocols

For complete details, please review our:

Full Privacy Policy Data Policy

6. Intellectual Property

All platform content, software, and trademarks are owned by Citrus Labs Limited.

Limited License Grant

Route Managers receive a limited, non-transferable license to use the platform solely for route operations.

Permitted and Prohibited Uses

Permitted Uses
  • Route management activities
  • Official reporting and documentation
  • Communication with PSV organization
  • Compliance and audit purposes
Prohibited Uses
  • Commercial resale or redistribution
  • Modification or reverse engineering
  • Creating derivative works
  • Removing copyright or trademark notices
  • Using for competing services

License Restrictions

  • Route Operations Only: License is limited to your assigned route
  • Non-Transferable: Cannot be transferred or assigned to others
  • Revocable: Can be revoked for terms violations
  • Time-Limited: Valid during your active route assignment

Trademark Usage

The Rideon by Citrus name, logo, and all related marks are trademarks of Citrus Labs Limited. Unauthorized use is strictly prohibited.

Violation Notice: Unauthorized use of intellectual property may result in legal action and immediate account termination.

7. Payment & Billing

Pricing Structure

Service Fee

10% Service Fee

Charged on all fare collections and debt settlements processed through the platform

Service Fee Calculator

Calculate the service fee for your transactions:

Collection Amount: KES 0.00
Service Fee (10%): KES 0.00
Net Amount: KES 0.00

Billing Cycles & Payment Logging

Payments are logged instantly via M-Pesa integration. All transactions are recorded in real-time for transparency and accuracy.

Your Transaction History

Loading transaction history...

Settlement Process Steps

  1. 1
    Verify Amount

    Confirm the collection amount is accurate

  2. 2
    Confirm M-Pesa

    Enter M-Pesa transaction code

  3. 3
    Record Transaction

    System logs the transaction automatically

  4. 4
    Issue Receipt

    Digital receipt generated instantly

Refund Policy

Refunds are processed only in cases of confirmed system error. All refund requests must be submitted with supporting evidence.

Request a Refund

Screenshots, receipts, or other supporting documents

Debt Settlement Charges

The 10% service fee also applies to debt settlement transactions processed through the platform.

8. Service Availability

Uptime Commitment

99% Uptime Target

Rideon aims for 99% uptime, excluding planned maintenance periods

Current System Status

Route Tools Online
M-Pesa Integration Connected
Reporting System Available
Dashboard Operational

Last checked: Loading...

Planned Maintenance

Scheduled maintenance notices will be shared via:

  • Dashboard alerts
  • Email notifications
  • SMS for critical updates

Upcoming Maintenance Windows

Loading maintenance schedule...

Offline Mode Capabilities

In case of connectivity issues, you can:

  • Record transactions manually
  • Sync data automatically when connection is restored
  • Access emergency procedures and contact numbers
  • View cached route information

Notification Preferences

9. Limitation of Liability

Disclaimer

The platform is provided "as is" without warranty of uninterrupted or error-free service.

No Warranty Claims

Citrus Labs Limited makes no warranties, express or implied, regarding:

  • Fitness for a particular purpose
  • Merchantability
  • Non-infringement
  • Continuous, uninterrupted service
  • Error-free operation
  • Security of transmissions

User Accountability

Route Managers are solely responsible for:

  • Accurate fare collection and recording
  • Proper use of platform tools
  • Compliance with all applicable laws
  • Safeguarding account credentials
  • Timely reporting of issues

Indemnification

Route Managers agree to indemnify Citrus Labs Limited against claims arising from:

  • Misuse of the platform
  • Non-compliance with these Terms
  • Violation of applicable laws
  • Breach of third-party rights
  • Fraudulent activities

Report an Incident

For liability record purposes, report any incidents immediately:

Insurance Coverage

Learn about what is covered under our insurance policies:

Limitation of Damages

To the maximum extent permitted by law, Citrus Labs Limited shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or related to the use of the platform.

10. Termination & Suspension

Voluntary Cessation

By User: You may stop using your account at any time by notifying your PSV Organization Admin.

Platform Suspension Rights

By Platform: Citrus Labs may terminate or suspend accounts for:

  • Non-payment of debts: Outstanding balances or service fees
  • Breach of these Terms: Any violation of agreed terms
  • Illegal activities: Any unlawful use of the platform
  • Fraudulent behavior: False reporting or data manipulation
  • Security concerns: Compromised account or suspicious activity

Data Export Before Termination

Before your account is terminated, you should export all important data:

Consequences of Termination

Upon termination:

  • Immediate loss of platform access
  • All outstanding fees become immediately due
  • Data retention according to legal requirements (7 years)
  • No refund of previously paid service fees
  • Your PSV Organization will be notified

Appeal a Suspension

If you believe your account was suspended unfairly, you can submit an appeal:

11. Compliance with Kenyan Law

All operations are governed by the laws of the Republic of Kenya

Kenya Cloud Policy 2025

The platform adheres to the Kenya Cloud Policy 2025, ensuring:

  • Primary data storage within Kenya
  • Data sovereignty compliance
  • Local data processing requirements
  • Government access protocols

ODPC Requirements

Regulatory disclosures will be made to the Office of the Data Protection Commissioner (ODPC) when legally required.

Compliance Status Dashboard

Kenya Cloud Policy 2025 Compliant Verified Oct 2025
Data Protection Act 2025 Compliant Verified Oct 2025
Transport Regulations Compliant Verified Sept 2025
PSV Licensing Requirements Compliant Verified Sept 2025

Relevant Laws & Regulations

Access the full text of applicable laws:

Kenya Data Protection Act 2019 (Amended 2025) Kenya Cloud Policy 2025 Traffic Act (Cap 403) PSV Regulations

Mandatory Compliance Training

All Route Managers must complete the following training modules:

Data Protection Fundamentals Completed
Kenya Transport Regulations Completed
Cloud Policy Compliance Pending

Legal Obligations

As a Route Manager, you must:

  • Comply with all Kenyan transport and financial regulations
  • Maintain accurate records as required by law
  • Report suspicious activities to appropriate authorities
  • Cooperate with regulatory investigations
  • Ensure drivers under your route comply with PSV regulations

12. Dispute Resolution

Jurisdiction

All disputes fall under the jurisdiction of Kenyan courts.

Alternative Dispute Resolution

Parties are encouraged to pursue mediation or arbitration before litigation:

Faster Resolution

Typically resolved within weeks, not months or years

Cost-Effective

Lower costs compared to traditional litigation

Confidential

Private proceedings protect business interests

Fair Outcomes

Neutral third-party facilitates fair resolution

File a Dispute

Submit a dispute for the following issues:

Request Mediation

For disputes that require neutral third-party facilitation:

Track Your Dispute Cases

Escalation Path

  1. 1
    Internal Resolution

    Contact Citrus Labs support: legal@citruslabs.co.ke

  2. 2
    Mediation

    Neutral third-party facilitated discussion

  3. 3
    Arbitration

    Binding decision by appointed arbitrator

  4. 4
    Litigation

    Court proceedings in Kenyan jurisdiction

13. Changes to Terms

Amendment Rights

Citrus Labs may update these Terms to reflect:

  • Platform improvements and new features
  • Legal or regulatory requirements
  • Business model changes
  • Security enhancements
  • User feedback and best practices

Update Notifications

Update notifications will be communicated via:

Platform Dashboard

Prominent banner notification

Email Notification

Sent to registered email address

SMS Alert

For major changes only

Version History & Change Log

Version 2.0 October 30, 2025 Current
What's New:
  • Enhanced data protection clauses for DPA 2025
  • Updated payment terms and fee structure
  • Added compliance section for Kenya Cloud Policy 2025
  • Improved dispute resolution procedures
Version 1.5 July 15, 2025
Changes:
  • Added Route Manager specific responsibilities
  • Updated service availability commitments
  • Clarified intellectual property rights
Version 1.0 January 11, 2025
Initial Release:
  • Base terms and conditions established

Update Alert Preferences

Important: Continued use of the platform after changes are posted constitutes acceptance of the updated Terms.

14. Contact Information

Citrus Labs Limited

Email Address

legal@citruslabs.co.ke

For legal and compliance inquiries

Phone Number

+254 112 400 000

Mon-Fri: 8:00 AM - 6:00 PM EAT

Mailing Address

P.O. Box 23983 - 00100

Nairobi, Kenya

Website

citruslabs.co.ke

Corporate website and resources

Get Support

Request a Callback

Schedule a time for our team to call you:

Frequently Asked Questions

Find quick answers to common Route Manager questions:

Go to Full FAQ Section

Escalate to Admin

For urgent matters that require immediate attention: